It is helpful to troubleshoot Group Policy Object (GPO) and remote connection issues. You can do this by updating Amazon WorkSpaces security group settings to allow connections from the IP address of your RDP client machine. You can connect to a WorkSpace using an RDP client for troubleshooting. Connect to your WorkSpace using a Remote Desktop Protocol (RDP)
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AMAZON WORKSPACES LOGIN ISSUE CODE
The calls captured include calls from the Amazon WorkSpaces console and code calls to the Amazon WorkSpace. Advanced logging can be enabled for every subsequent client session until you disable it.ĬloudTrail captures API calls for WorkSpaces as events. It also generates log files that contain diagnostic information and debugging-level details, including verbose performance data. Advanced logging can give you a clearer indication on why the connection fails. You can enable advanced logging on any Amazon WorkSpaces client to help troubleshoot the issues that your users might experience while connecting to WorkSpaces. Your WorkSpaces must be able to communicate with your on-premises data centers over the 16 ports/protocols for Active Directory communication. IP Address and Port Requirements for Amazon WorkSpaces If connectivity issues do arise, use the common issues and resolutions to troubleshoot issues with your WorkSpaces.
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Please also note that you can configure the WorkSpaces Client application to use an HTTP proxy.
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To provide your users with a good experience with their WorkSpaces, verify that their client devices meet the network requirements. Your users can connect to their WorkSpaces by using the client application on a supported device. Amazon WorkSpaces client network connectivity requirements In this post, we look at the most common issues customers have with on premises connection setup in addition to what should be kept in mind when trying to resolve general connectivity issues with WorkSpaces. Frequently we get questions about establishing a connection to on-premises Active Directory through an AD Connector for Amazon WorkSpaces setup on Amazon Web Services (AWS).